Contact Us

Have a question? Connect with us!

Account problems? Get help 24/7 with StarHub App!

Do more effortlessly with StarHub App. Now, it’s never been easier to manage your services the way you want to – anytime, anywhere.

  • Check mobile data usage
  • View and pay bills
  • Check recontract eligibility
  • Enjoy instant treats and lifestyle deals with StarHub Rewards
  • Activate roaming and other services



SMS Enquiries
Checking your bill

SMS your <NRIC>, bill, <StarHub Account No> and send to 2455 (e.g. S1234567A, bill, 1.12345678)

Checking your prepaid balance

Dial *123# (An SMS with your prepaid balance will be sent to you within 3 minutes)

WhatsApp Enquiries

Chat with us on WhatsApp via 6820 1633 (Available 24 hours)

Answers will be provided by an AI assisted chatbot. Your chat will be transferred to a human agent (online from 7am to 11pm daily) if the chatbot is unable to answer any of your queries.

Call our Hotline
General Service Hotline Available 24 hours
Call 1633
(or +65 6820 1633 from overseas)
Prepaid Mobile Enquiries Available 24 hours
Call 9850 0000 toll free
(or +65 9850 0000 from overseas)
Billing Enquiries Mondays - Sundays, 8am - 9pm
Call 1637
(or +65 6820 1637 from overseas)
Sales Hotline Mondays - Sundays, 10am - 8pm
Call 1630
(or +65 6820 1630 from overseas)
StarHub Public Hotline
Call +65 6873 2828

*Roaming calls made to the Customer Service Hotline (+65 6820 1633) from a StarHub postpaid mobile line will be capped at $2 per call regardless of the overseas destination customer is in. A 20% surcharge applies for Pay-As-You-Roam customers. Find out more.

Drop us a mail

Email your queries to us through our feedback form.

StarHub Support

Find the help you need with your commonly asked questions, or browse our topics for your account, billing, services/plans or device-related enquiries.