How can we help you today?

Yes, absolutely! And you can switch to Star Plan via StarHub App.

If you have a SIM Only or a Prepaid plan, you can switch to Star Plan any time. Even if you are on a one-year contract, there will be no termination charges when you switch.

If you have EasyGo instalment on SIM Only, you will need to pay the remaining balance for EasyGo when you switch.

If you have a 2-year contract plan, when you switch:

• No early termination charges and early recontract fees will apply, if you are on Month 21 and more.
• No early termination charges will apply, if you are on Month 13-20. However, there will be handset upgrade fee of $350.
• No early termination charges and early recontract fees will apply, if you are on Month 21 and more. However, there will be an early termination charge if you switch to Star plan without purchasing a handset.

Simply log on to StarHub App and tap "More". Select "Switch to Star Plan" and follow the steps.

You'll get a notification on the StarHub App and SMS once your request submission is successful. This request should be completed within minutes. Cue the digital high-fives!

You should be switched to Star Plan within few minutes of successful submission of your request.

You can enjoy Star Plan without changing the SIM Card. However, do get a 5G SIM card via the StarHub App if you don't already have one.

Switching to Star Plan is easy. However, if you are on an existing contract, there may be charges applicable. In the unlikely event that you cannot switch to Star Plan, do chat with us for assistance.

Yes, you can! However, your EasyGo instalment plan will be cancelled and the remaining balance will be charged to your final bill.

We are thrilled about your interest in Star Plan! While switching of mobile broadband services to Star Plan is currently unavailable, we are working hard to bring you the best experience the soonest possible. Do stay tuned. Meanwhile, you may wish to sign up for a new Star Plan mobile line here.

Absolutely! Visit any of our shops to change your bundled service to individual services before switching to Star Plan. Early termination fees may apply if your bundled service is changed before the contract is up.

FamilyConnect service is currently not available for Star Plan. We are currently working on making it available for you. Stay tuned!

As we continue to enhance our offerings, please note that Hub Club/Hub Club Go membership, including any free add-ons from your CIS/Corporate Deal will not be available.

As Star Plan offers its dedicated range of attractive add-ons and value-added services, the add-on services and VAS that are part of your postpaid or prepaid mobile line will not be added to your Star Plan when you switch.

Your switch to Star Plan will be processed within few minutes of successful submission. In the unlikely event that the switch to Star Plan is not completed within 30 mins, please chat with us for assistance.

Requests to switch to Star Plan is non-reversible. If you have any questions concerning your Star Plan, we'd be happy to help! Please chat with us.