How can we help you today?

We are excited to share that StarHub customers will be able to enjoy Disney+ on us with the following plans:

^Excludes Starter+
*Existing StarHub TV Basic Group / Entertainment Pass customers (with black set-top box) can upgrade to TV+ Passes to enjoy Disney+ on us.

Disney will be introducing an updated pricing plan for its Disney+ offering in Singapore to cater to different customer needs.

From 1 November 2023, “Disney+” will be renamed to “Disney+ Premium” and a new “Disney+ Standard” plan will be introduced. The Disney+ plans and primary feature differences are set out below:

*Video and audio quality subject to internet service, device capabilities, content type, and service tier
**All plans may include trailers, promotional content, sponsorships, and the like

For all customers who have signed up for an eligible StarHub plan with Disney+ on us before 1 November 2023, your ongoing plan will be renamed to Disney+ Premium till the end of your bundled access period. After your bundled access period expires, your Disney+ subscription will be updated to the paid version at $15.98/month (instead of the previous price of $11.98/month).

*Excludes Starter+

In view of the new pricing plan by Disney+, all Disney+ subscription (without contract) via StarHub will automatically be renamed to Disney+ Premium and have the new price of $15.98/month from 6 December 2023 onwards. Should you wish to make changes to the Disney+ plan you are subscribed to, you can do so via StarHub App from 6 December 2023.

If you signed up for the Disney+ Add-On VAS (with a 12-month contract) via StarHub before 1 November 2023, you would continue to enjoy the promotional rate of $8.99/month for Disney+ Premium till the end of the 12-month contract period. At the end of your 12-month contract, your Disney+ subscription will be updated to $15.98/month (instead of the previous price of $11.98/month).

You can check the revised end date on the StarHub App. Here are the steps:

• Click on the "Entertainment" icon.

  

• Click on "Manage & Info" under the Disney+ section.

  

• Thereafter, tap on "Manage subscription".

  

• You will then be brought to screen with your activated bundled access and the end date for your entitlement.

  

Since your subscription is bundled with your eligible services, we encourage you to keep Disney+ until the bundled access period ends. You'll receive an alert before the promotion is over, and you can deactivate your Disney+ via StarHub App with the same steps above.

The "Unsubscribe" button will only appear in the app one (1) month before the end of the bundled access period.

Disney will be introducing an updated pricing plan for its Disney+ offering in Singapore to cater to different customer needs.

From 1 November 2023, “Disney+” will be renamed to “Disney+ Premium” and a new “Disney+ Standard” plan will be introduced. The Disney+ plans and primary feature differences are set out below:

*Video and audio quality subject to internet service, device capabilities, content type, and service tier
**All plans may include trailers, promotional content, sponsorships, and the like

For all customers who have signed up for an eligible StarHub plan with Disney+ on us before 1 November 2023, your ongoing plan will be renamed to Disney+ Premium till the end of your bundled access period. After your bundled access period expires, your Disney+ subscription will be updated to the paid version at $15.98/month (instead of the previous price of $11.98/month).

*Excludes Starter+

In view of the new pricing plan by Disney+, all Disney+ subscription (without contract) via StarHub will automatically be renamed to Disney+ Premium and have the new price of $15.98/month from 6 December 2023 onwards. Should you wish to make changes to the Disney+ plan you are subscribed to, you can do so via StarHub App from 6 December 2023.

If you signed up for the Disney+ Add-On VAS (with a 12-month contract) via StarHub before 1 November 2023, you would continue to enjoy the promotional rate of $8.99/month for Disney+ Premium till the end of the 12-month contract period. At the end of your 12-month contract, your Disney+ subscription will be updated to $15.98/month (instead of the previous price of $11.98/month).

We are excited to share that StarHub customers will be able to enjoy Disney+ on us with the following plans:

^Excludes Starter+
*Existing StarHub TV Basic Group / Entertainment Pass customers (with black set-top box) can upgrade to TV+ Passes to enjoy Disney+ on us.

If you’re already subscribed to one of the eligible services, your Disney+ bundled access period will start from the date the StarHub service is activated. You’ll receive a Disney+ activation SMS from us.

You can save S$12.98/month or $129.98/year with the bundled Disney+ Standard access or S$15.98/month or $159.98/year with the bundled Disney+ Premium access when you sign up for any eligible StarHub plans.

Yes, you will qualify for Disney+ on us promotion when you sign up for or re-contract to an eligible plan.

A. If you have Disney+ Premium with Disney and bundled access to Disney+ Premium with StarHub OR If you have Disney+ Standard with Disney and bundled access to either Disney+ Premium or Disney+ Standard with StarHub

If you have access to Disney+ directly through Disney, you can still sign up for the StarHub promotion. If you activate the StarHub promotion with the same email address as your existing Disney+ subscription, your existing Disney+ access will be paused and your subscription will be managed through StarHub until cancelled. In this situation, your Disney+ subscription directly through Disney will automatically be un-paused if your subscription through StarHub ends.

B. If you have Disney+ Premium with Disney and bundled access to Disney+ Standard with StarHub

If you have access to Disney+ directly through Disney, you can still sign up for the StarHub promotion. Simply cancel your existing subscription with Disney prior to activating the StarHub promotion. After you have fully cancelled (in most cases, effective at the end of your billing period) your existing Disney+ subscription billed by Disney, simply use the same email address as your existing Disney+ subscription to activate your subscription through StarHub.

C. If you have an existing subscription to Disney+ that is billed by third party, please refer to this article.

You may continue to access Disney+, with a monthly subscription fee of $12.98/month for Disney+ Standard or $15.98/month for Disney+ Premium which will apply from the following month after your current access ends. Not to worry, you will be notified at least one month before your current Disney+ access ends, and you may choose to remove the Disney+ subscription from your StarHub billing account via StarHub App if you do not wish to continue.

There is no upgrade option from Disney+ Standard to Disney+ Premium for customers who has signed up for Broadband plans which come bundled with Disney+ Standard for 12 months.

Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic, and Star.

Access Disney+ to explore all the shows you can stream!

You can start activating your Disney+ bundled access via StarHub App. Once you have activated, you can start streaming on Disney+. Refer to our step-by-step activation guide here.

The access to Disney+ can only be activated within Singapore. You may activate your access upon your return from overseas.

We recommend that you activate your bundled access upon the activation of your StarHub service, as your bundled access period will begin from the day you receive your activation SMS or email notification from us.

For 1Gbps Broadband or Mobile customers who signed up before 22 February 2023, you will need to activate your Disney+ within 30 days once you receive your activation notification from us.

If you did not activate your Disney+ access, there will be no charges after the bundled access period ends.

You can check the revised end date on the StarHub App. Here are the steps:

• Click on the "Entertainment" icon.

  

• Click on "Manage & Info" under the Disney+ section.

  

• Thereafter, tap on "Manage subscription".

  

• You will then be brought to screen with your activated bundled access and the end date for your entitlement.

  

Since your subscription is bundled with your eligible StarHub services, we encourage you to keep Disney+ until the bundled access period ends. You'll receive an alert before the promotion is over, and you can deactivate your Disney+ via StarHub App following the same steps as checking your bundled access end date.

The "Unsubscribe" button will only appear in the app one (1) month before the end of the bundled access period.

You can stream Disney+ via mobile app, web browsers, Android TV devices, Apple TV (4th Gen or later), selected smart TV models, and gaming consoles. Refer to the list of supported devices here.

Disney+ is also available on the StarHub TV+ Box and StarHub TV+ Pro. Please ensure your set-top box is updated to the latest firmware version. Alternatively, you may check for system update via the following steps: Go to Android TV Settings > Device +Preferences > About > System update > Check for update.

Refer to our step-by-step activation and user guide here.

You can easily get the Disney+ app from the Play Store for Android and App Store for iOS. Please ensure that Singapore is set as your home region on your Play Store or App Store to download. If you encounter any other issues downloading the app to your device, you may chat or call Disney+ here.

Alternatively, you may also access Disney+ via your StarHub TV+ Box, StarHub TV+ Pro, PC Web Browsers, Android TV devices, Apple TV (4th Gen or later), selected Smart TVs models and Gaming Consoles. Refer to list of supported devices here.

Disney+ is available for streaming in certain countries/regions worldwide. Yes, you will be able to watch your downloaded series and movies in offline mode when you are abroad provided that your version of Disney+ is supported in that country. If your device is online while you are abroad in a country where Disney+ is available, you will also be able to log in and stream content that is available in that country.

Your data bundle will be deducted/charged accordingly when accessing Disney+. A friendly tip: use your home Wi-Fi to stream to avoid data bill shock, or you can download your favourite shows onto your mobile devices to watch on-the-go without an Internet connection.

The number of devices you can stream simultaneously with your Disney+ account depends on the plan you are entitled/subscribed to. Each Disney+ Standard account allows streaming of up to 2 devices simultaneously while each Disney+ Premium account allows streaming of up to 4 devices at the same time.

You can create up to 7 profiles with each Disney+ account. Once logged in to Disney+, you can go to Profiles to set up or manage your profiles. Read more.

You can download the same title as many times as you want on up to 10 devices, provided you have storage space available on your individual device. Downloads will stay in your DOWNLOADS for as long as you remain a subscriber, so long as you connect your Disney+-compatible device with the download to the Internet at least once every 30 days.

Downloads are supported on mobile devices: Apple and Android phones/tablets, as well as on the Amazon Fire Tablet apps.

Yes, some of the content included within the Star brand is considered 'mature' and may not be suitable for all audiences. The best way to ensure that others are not able to access this content is to set them up with their own profile(s) — you can either create a kid's profile or set the content rating below 14+. Please refer to the next question to learn more about other parental controls that help keep Disney+ suitable for all ages.

Disney+ offers multiple parental control features for your use:

• Content Ratings

• Junior Mode

• Kid-proof Exit

• Profile PIN

• Profile Creation Restriction

Read more.

If you have a StarHub TV+ set-top box, you can cast what you’re watching on your phone to your TV by setting up Chromecast on your StarHub TV+ box. You can read the detailed steps here.

Disney+ also supports Chromecast and Airplay. You can read more about wirelessly streaming Disney+ content from your Android or iOS mobile device to your TV here.

For other devices, you may refer to the device manufacturer for a quick guide on how to set up or mirror content to your TV.

You can subscribe to Disney+ Premium as an add-on service via StarHub App. Disney+ Standard will not be available as an add-on service.

• Click on the "Entertainment" icon.

  

• Click on "Manage & Info" under the Disney+ section.

  

• Thereafter, tap on "Manage subscription".

  

• Select "Subscribe" from the top menu bar. Choose the StarHub service you wish to add Disney+ and press "Next".
  
  

• Click "Confirm" thereafter.

  

All StarHub customers with a postpaid consumer service (Mobile*, Broadband or TV), and have no outstanding balance with StarHub, are eligible to subscribe to Disney+ Premium as an add-on subscription.

*Excludes Star Plan

You can enjoy additional savings when you sign up for Disney+ Add-On with us.

There is a 12-month contract for the Disney+ add-on subscription. If you wish to terminate within the contract period, there will be an Early Termination Charge (ETC) based on the usual monthly subscription charges for Disney+ Premium ($15.98/month) multiplied by your remaining months of the contract.

The monthly subscription fee of Disney+ will not be pro-rated. You will be charged for the full month even if you took up the Disney+ service after the start of the month. For example, if you subscribed to the Disney+ service on the 15th of a calendar month, you will still be charged for the full calendar month. Billing cycle for Disney+ will work independently of your existing StarHub billing cycle.

You will be able to subscribe to Disney+ add-on upon your return to Singapore.

You can unsubscribe your Disney+ subscription via StarHub App after the commitment period.

• Go to the "Entertainment" tab on StarHub App.

• Select "Unsubscribe" under Disney+.

• Submit your request. You will receive an SMS or email once your request is processed.

Yes, you can. If you are an existing StarHub TV or Broadband customer with the Disney+ add-on subscription, your Disney+ add-on will be automatically converted without any Early Termination Charge upon your successful re-contract to the StarHub TV+ or HomeHub+ 1G/2G plan with eligible passes or StarHub Broadband 2Gbps/UltraSpeed plan respectively.

You need to maintain your StarHub subscription, e.g. at least 2 TV+ Passes or 1 TV+ Pass (excluding Starter+) with HBO Pak or Premier+, to keep your bundled Disney+ access throughout the bundled access period. If you make changes to your subscription and it no longer meets the eligible plan requirements, your Disney+ access will be terminated immediately.

Should your subscription meet the eligible plan requirements again, your Disney+ bundled access will resume. However, you’ll need to reactivate your Disney+ account. There will be no change to the end date of your Disney+ bundled access period.

If you make changes to your subscription and it no longer meets the eligible plan requirements, your Disney+ access will be terminated immediately.

Should your subscription meet the eligible plan requirements again, your Disney+ bundled access will resume. Your Disney+ access will resume using the same email address you have used for activation previously. There will be no change to the end date of your Disney+ bundled access period.

Your Disney+ access will be paused. You can activate your Disney+ access again once your TV+ service is reinstated.

Unfortunately, your Disney+ access with StarHub will be terminated as well. You may subscribe to Disney+ directly to continue enjoying the service.

Not sure which TV plan you are on? No worries, here are 2 quick ways to check.

StarHub App

• Open StarHub App, log in and go to TV tab

• Your Plan Type will show if you are on “StarHub TV+”, “Entertainment Passes” or “Basic Group” plan

  

Set-top box

The type of set-top box you are using will also indicate which plan you are on.

A. If you have Disney+ Premium with Disney and bundled access to Disney+ Premium with StarHub OR If you have Disney+ Standard with Disney and bundled access to either Disney+ Premium or Disney+ Standard with StarHub

If you have access to Disney+ directly through Disney, you can still sign up for the StarHub promotion. If you activate the StarHub promotion with the same email address as your existing Disney+ subscription, your existing Disney+ access will be paused and your subscription will be managed through StarHub until cancelled. In this situation, your Disney+ subscription directly through Disney will automatically be un-paused if your subscription through StarHub ends.

B. If you have Disney+ Premium with Disney and bundled access to Disney+ Standard with StarHub

If you have access to Disney+ directly through Disney, you can still sign up for the StarHub promotion. Simply cancel your existing subscription with Disney prior to activating the StarHub promotion. After you have fully cancelled (in most cases, effective at the end of your billing period) your existing Disney+ subscription billed by Disney, simply use the same email address as your existing Disney+ subscription to activate your subscription through StarHub.

C. If you have an existing subscription to Disney+ that is billed by third party, please refer to this article.

You may wish to check if your email address and mobile contact number with StarHub are up-to-date. You may also want to check if the activation email is in your junk mailbox.

Alternatively, you can log in to StarHub App and activate your Disney+ bundled access on your own. Once you have activated, you can start streaming on Disney+. Refer to our step-by-step activation guide here.

If you need assistance for Disney+, you may wish to chat or call Disney+ here.

You may be asked for your Disney+ ID for verification of your subscription. To find out your Disney+ ID, simply follow these steps.

• Log in to StarHub App and click on the "Entertainment" icon.

  

• Click on "Manage & Info" under the Disney+ section.

  

• Thereafter, tap on "Manage subscription".

  

• Your Disney+ ID will be displayed as shown.